How do I install Help Center Live in Fantastico and what is this script?
Help Center Live is a very powerful all-in-one help center including Live Help, Support Tickets and FAQ. Features include unlimited operators/departments, monitor visitors, initiate chat, collect visitor's information, track visitor's footprint, autosave chat transcripts, canned messages, leave a message, auto-assign tickets to operators, unlimited FAQ topics.
Bad color scheme, but the feel of the application is great. The admin login is thru the same login page as a non-admin.
It will take 1 MySQL database to install this script from Fantastico.
This is a simple script to install. Simply click "New Installation" then configure the following options:
Installation location
Install on domain - select the domain or subdomain to install it onto using the dropdown
Install in directory - either leave blank to install into the root of the above selected domain or subdomain, or enter a folder (do not use / or anything other than just the folder's name in this field)
Admin access data
Administrator-username (you need this to enter the protected admin area) - admin username (write this down for your records)
Password (you need this to enter the protected admin area) - admin password (write this down for your records)
Base configuration
Admin e-mail (your email address) - email address for the admin (prefilled in with Cpanel admin account, change if you want to do so)
Admin first name - your first name
Admin last name - your last name
Company - company name (prefilled in, change if you want to do so)
Click "Install Help Center Live" to continue, and you would then receive a success screen:
[Example]
Install Help Center Live (2/3)
The MySQL database and MySQL user Cpanelusername_hclv1 will be created and used for this installation.
- You chose to install in the domain http://example.onewebco.com/
- The access URL will be: http://example.onewebco.com/
Click on Finish installation to continue.
You would then click "Finish Installation" and receive instructions on the installation. At the bottom of the success screen, you would have the following:
Email the details of this installation to:
In the field to enter the email address, enter a valid email and click "Send E-mail" so that you receive details on the username, password, database name, etc. for your records to keep.
Notes: This script does not work directly out of the box. The first steps to set up are:
1. Create necessary staff users (called Operators)
2. Create departments and assign Operators to them
3. You need to add the "pager code" to each page on your site. Things would be made easier if your site is template based (for instance, using a Nuke portal). The pager code is the code that'll be used to track users while they browse.
Additional Notes: Due to suPHP, you will need to chmod the PHP files to 755. Otherwise, an Internal Server Error is returned.
